Our return policy covers two specific scenarios for exchanges. Please note that we do not offer returns for change of mind.

1. Wrong Product Received: If you receive the wrong product, you can exchange it for the correct one. To do this:

• Return the product within 24 hours of receiving it.
• Ensure the product is unused and its packaging is undamaged.
• Keep the product sealed in its original packaging.
• Include all necessary documentation, like the purchase receipt and accessories.
• We'll inspect the returned product and provide you with the correct one or store credit, free of courier charges.

2. Damaged Goods Received: If you receive damaged goods, follow these steps:

• Record a video while unwrapping and unboxing the product from its delivery packaging.
• This video will serve as proof that the goods were damaged upon receipt.
• If the packaging isn't intact, having a video is crucial.
• Without video proof or if the video is made after unboxing, we won't be able to process an exchange.

Please be aware that our return policy is specific to these two cases only and is not applicable for change of mind.